Questions answered
Plumbing Questions Answered
Most plumbing questions come down to three things: price, timing and what's actually wrong with the pipes. If you want the full picture before the answers, the home page at Metford covers every service we run.
Pricing and call outs
Four questions cover most of the money talk. The short version is that nothing gets charged before you've approved it.
How much will my plumbing job cost?
The price depends on what the work turns out to involve, so you get a fixed quote in writing before anything starts, and what you approve is what you pay.
Do you charge to come out and look at the problem?
No. Every job starts with a $0 call out, so the drive out costs nothing, and the quote costs nothing either, whether or not you decide to go ahead.
Why a fixed quote instead of an hourly rate?
An hourly rate rewards slow work, while a fixed quote means the job is priced to be finished properly, and you know the full figure before a tool comes out.
What if I don't go ahead with the quote?
That's your call, and there's no obligation behind a quote. If the price doesn't suit, we shake hands and leave, and you owe nothing for the visit.
Availability and coverage
Getting someone out is the other half of the story. Here's how the booking side works.
Can you come today, or do I have to wait?
Same-day service happens where the schedule allows, and genuinely urgent jobs like a burst pipe get priority, so call and we'll tell you honestly where you sit.
What counts as an emergency call?
Water that won't stop, an overflowing toilet or a gas smell are call-now jobs, and emergency plumbing covers what to do in the first minutes before we arrive.
Which areas do you cover?
This suburb is home turf, and we work East Maitland, Tenambit, Chisholm, Thornton and Ashtonfield on the same run, with a page for each if you're over the line.
What happens when I call?
You ring (02) 4063 3455 and describe the problem. We ask a few quick questions over the phone so whoever heads out arrives with the right gear and no wasted trip.
How a job runs, start to finish
It's the same shape every time, whether it's a dripping mixer or a full drainage clear.
- 1
Call and tell us
Ring (02) 4063 3455 and tell us what's going on in Metford. We'll ask a few quick questions so the right gear is on the truck the first time.
- 2
Quote before work
You get the price before anything starts. No call-out fee, no hourly surprises: you approve the quote or we shake hands and leave, no charge.
- 3
The work itself
Whatever the job turns out to be, from a flexi hose swap to a surcharged stormwater line, it's handled by licensed plumbers with the right gear, then checked before we pack up.
- 4
Backed, no questions asked
If something isn't up to standard afterwards, we come back and make it right, no questions asked. That's the standard every Metford job is held to.
Homes, drains and the floodplain
The ground under this suburb shapes a lot of the work we get called for. Three questions come up on nearly every street.
Why does my yard flood every time it rains hard?
The suburb sits low on the Hunter River floodplain near Four Mile Creek, so heavy rain surcharges the stormwater and yard gullies back up; see blocked stormwater before you panic.
Are homes from the project-home boom more likely to have problems?
Quite possibly. The project-home boom left plenty of budget fittings that fail with age, and burst pipes is the page to read if a flexi hose goes.
Does the water table really affect drainage?
On low-lying alluvial ground the water table sits high, which lets groundwater creep into older drainage runs and slows everything down after rain; CCTV drain inspections show the state of the pipe.
Do hot water systems around here fail often?
The 1980s and 1990s wave of homes is hitting the age where original hot water units fail, so hot water repair has been a common call out lately.
Repairs, installs and gas
Beyond the urgent stuff, most of the work is planned jobs you book ahead. These are the ones we hear about most.
Do you do gas fitting?
Yes. Licensed gas fitting covers cooktop connections, bayonet points and gas hot water work, all done to current standards, and the gas fitting page has the full detail.
Can you install a dishwasher I bought myself?
Yes. Dishwasher installation takes in the supply connection, the waste point and the high loop on the drain, so the machine you bought works exactly as it should.
What about a drain that keeps blocking?
A camera pass shows what's causing a repeat choke before anyone digs, and hydro-jetting clears root mass and silt out of the pipe properly instead of just punching a hole through.
Can you replace a toilet once the flooding is handled?
Yes. Once the drama is over, toilet replacement covers the swap, and the toilet overflowing page walks through the shut-off steps so you're ready if it ever happens again.
Still stuck on something?
Ring (02) 4063 3455 and ask. There's no charge for a conversation, and if the answer needs a look at the job, the $0 call out covers that too.
Plumbers in Metford and the suburbs around it